Privacy Policy

1. Introduction

Te Hau Ora o Ngāpuhi ("we," "us," or "our") is committed to protecting the privacy of our clients and all other individuals ("you" or "your") whose personal information we collect and hold. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information following the Privacy Act 2020 and other relevant legislation.

2. Collection of Personal Information

We collect personal information from you when you interact with us, including but not limited to when you:

• Applying for a job or volunteer position (e.g., submitting your CV, cover letter).
• Engaging with our services or programs.
• Contacting us by phone, email, or via our website.
• Participating in surveys, feedback, or research activities."

We may collect the following types of personal information:

• Name, address, and contact details (e.g., phone number, email address).
• Employment history, qualifications, and references (as provided in CVs and applications).
• Health information, if relevant to the services we provide.
• Any other information you choose to provide to us.

3. Use of Personal Information

We use your personal information for purposes including but not limited to:

• Assessing and processing job or volunteer applications.
• Providing and managing our services and programs.
• Communicating with you regarding our services, programs, and any inquiries you have made.
• Conducting research and analysis to improve our services.
• Complying with legal and regulatory obligations.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and volunteers, but only as necessary for them to perform their duties.
• Third-party service providers who assist us in delivering our services (e.g., IT services, payroll).
• Regulatory and government authorities, as required by law.
• Any other party with your consent or as otherwise permitted by law.

5. Security of Personal Information

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard the information we collect.

6. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you wish to access or correct your information, please call us on 0800 484 006. We will respond to your request within a reasonable timeframe.

7. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Te Hau Ora o Ngāpuhi
113 Broadway Kaikohe
0800 484 006
referrals@thoon.org.nz